Workplace Solutions
Full service - IT support from a single source
New Work made easy
Workplace provision has changed significantly in recent years and companies must adapt in order to remain competitive. The provision of future-proof workplaces plays an important role in this. Modern workplaces are not only equipped with high-performance hardware, but also with innovative software that makes work more efficient and productive.
The development of software solutions that are individually tailored to the customer's needs is also particularly important. Companies such as Würth Elektronik therefore rely on customized solutions in order to achieve a high level of customer satisfaction.
Customer service will also be further improved in order to provide customers with even better support on site. This is particularly important in order to be able to react quickly to any problems and offer solutions.
Your benefits
Our services
- New Work: Providing sustainable jobs
- Software solutions for workplace and meeting room booking
- Würth-IT Sign enables digital signing of digital documents with different signature levels
- Green IT: Advice on all aspects of green IT and sustainability
- Hardware Service
- Technical advice/customer support
- Security technology - Video surveillance
- Mobile radio
- Device and workstation rental model
- Remote and on-site hardware service
- IT infrastructure relocations/conversions
- Würth Media Screen (WMS)
- Creative space video conferencing
- IT support and production support for CBT locations and employees
- Support with connection problems, data access, hardware and software problems & as well as their commissioning and operation. In addition, initial and new installations of computers, setting up and moving workstations, repairs, data transfers, close cooperation with production areas and suppliers to commission and ensure the operation of system computers.
- Management and issue of loaned equipment, IT training for new employees, documentation and monitoring of IT cases in the form of tickets via the ticket system as well as assistance through knowledge articles on the self-service portal
- Ongoing communication with the customer; quality control and improvement
- Customer support from the technical requirement through to implementation (software rollout, WLNA migration or commissioning of new IT systems at the locations)
- IT Service International - comprehensive customer support at 65 locations in 32 countries with the help of six employees on four continents