Partner Service Management
Service and coordination — around the clock
We care & support!
Reliable services in an international environment
Partner Service Management is the central point of contact for all matters relating to collaboration with the Würth Group’s business partners. The team supports colleagues worldwide with a wide range of questions and concerns, ensures smooth processes, and creates the conditions they need to carry out their work efficiently.
With its expertise and strong service orientation, the team supports the companies of the Würth Group in their day-to-day operations. It represents the interests of the business partners, strengthens collaboration with IT, and ensures reliable processes in an international environment.
Global service expertise
Partner Service Management is firmly anchored in the Würth IT Group’s international environment and connected worldwide. Global exchange, different time zones, and regional requirements shape the team’s daily collaboration. Through a globally coordinated service organization, the team ensures reliable support around the clock. Continuous quality checks and close communication with business partners help to continuously develop services and ensure a high level of satisfaction. This creates reliable support for the Würth Group companies worldwide.
International collaboration means:
- Support in a globally connected environment
- Coordination across different regions and time zones
- Consideration of local requirements and conditions
- Reliable services with an international focus
Our Services
Hardware Services
Ensuring a reliable IT workplace environment is the responsibility of Hardware Services, which provides dependable support throughout the entire hardware lifecycle.
Key Areas:
- Planning, configuration, and rollout of workplace hardware
- Management and security of mobile devices through Mobile Device Management (MDM)
- Provision and support of video and printing solutions
- Warehouse, logistics, and on-site services for smooth hardware operations
User Support
A clearly structured support model ensures that requests are handled quickly, reliably, and with the appropriate expertise.
Key areas:
- Support with access, authorization, and login issues
- Analysis and resolution of incidents affecting applications, systems, and end devices
- Clear escalation paths and specialized experts to ensure efficient problem-solving
- Transparent processes focused on service quality and business partner satisfaction
Care Account
The focus is on close collaboration with the business partners and the continuous development of services. Care Account Management supports topics that go beyond traditional user support and require cross-functional coordination.
Key areas:
- Establishment as the central point of contact for business partners
- Coordination of cross-functional topics and strategic initiatives
- Promotion of transparency and collaboration between internal departments and IT
- Identification of optimization potential and support for continuous improvement
Care Tech
Close collaboration with the business partners, along with a regular on-site presence, forms the foundation of Care Tech.
Key areas:
- Regular on-site support at Würth Group locations worldwide
- Central point of contact for coordinating IT-related projects
- Close alignment with the needs and requirements of the business partners
- Long-term collaboration based on reliability, continuity, and trust
Care Lifecycle
Care Lifecycle develops and provides central solutions for the efficient, transparent, and standardized management and procurement of IT hardware within the Würth Group.
Key areas:
- Development and continuous improvement of the Würth Lifecycle Management System (WLM)
- Transparent and audit-proof management of assets throughout their entire lifecycle
- Development and provision of the hardware shop for the easy procurement of IT hardware
- Standardized processes for Würth companies across the EU—from ordering through to return or disposal
This link, user name and password are only accessible to you as a contractual partner of Würth IT. Please note the following information: The link + user name + password may not be passed on to uninvolved third parties. The documents to be downloaded (currently four documents, each available in German and English) may also not be passed on to uninvolved third parties. The documents to be downloaded must be passed on to external personnel employed by you as part of a service or temporary employment contract.